Customers with internet access and farmersweekly.net and
fwi.co.uk email accounts provided by
Breathe are
understood to have encountered difficulties with their service.
Click here for a
more recent update on this story.
Farmers Weekly understands that over the weekend of 18th and
19th July Breathe moved their customers' email and internet service
to a new provider.
This morning Breathe have emailed the customers with the
following statement:
Dear Valued Customer,
You will hopefully have already found that we have moved
your email to new platform; this was for a number of
reasons.
We have found that a large majority of our long-term
customer base did not find the old interface very customer friendly
and a bit slow too use.
To combat this we have polled our customer base to see what
they really wanted from a mail platform. We have found that you
want everyday tools to make your life easier, simpler and
faster.
We are therefore currently building one of the most advanced
email platforms for you to use soon.
Unfortunately we have today received an email that has been
sent to you trying to solicit you to 'BreatheWorld.com'. This is
not from the Breathe team and therefore a security risk for you if
you do go there and log in. Please simply delete this email if you
have already collected it and do not click on the link
enclosed.
Thank you for your continued business
Steve Kaye
Managing Director
Breathe Internet
Farmers Weekly is still trying to establish whether the new
Breathe platform will continue to allow customers to have access to
their email history, address books and email forums via webmail.
Customers who were previously using Outlook to connect to their
emails are likely to have their email history and address book
within Outlook which would be stored locally on their machine.
We are also continuing to receive reports that where customers
can access the new platform it is extremely slow.
On Monday the former internet platform provider which Breathe
had been using -
Spider Networks
- emailed all fwi.co.uk and farmersweekly.net customers offering
them the ability to access their old interface (including their
email history, address books and email forums via web mail) by
logging on to a new web address using their existing username and
password.
Spider Networks' email says:
"If you choose to do this you will have a new email
address and will continue to use the Spider Networks solution.This will allow you to use your new email address as before,
access all of your previous emails and address books and
participate in our discussion forums."
More updates can be viewed
on
this forum thread. Customers are posting their concerns/ latest
position here.
This story will update as we receive more information.
- Breathe
supplies customers with email and internet access using the
fwi.co.uk and farmersweekly.net domain but is a company entirely
independent of Farmers Weekly. Customer contracts for email and
internet access are with Breathe and not Farmers Weekly
- For Breathe customer contact details
please visit this link
- Farmers Weekly is doing all
it can to help deal with customer queries where possible
- Spider Networks
Ltd is a company independent of both Breathe and Farmers
Weekly. Customers should satisfy themselves of the
terms and conditions they may be committing themselves to
before accessing the Spider Networks platform
- Advice can me sought
from Ofcom