Breathe Networks, the provider of internet access and
fwi.co.uk and farmersweekly.net email accounts became insolvent on
16th July.
The business has been bought by a new company, Breathe
Internet.
The new business’s managing director Steve Kaye told Farmers
Weekly this afternoon that it would honour Breathe Networks’
customer obligations including the provision of existing email
accounts, legacy address books, email history and internet
access.
It had widely been believed that customers remaining with
Breathe would lose their legacy address books and email history,
but Breathe confirmed this was not the case.
However, the process of migrating this data onto the new
platform which Breathe Internet adopted over the weekend of
18th/19th July was taking a few days to implement, Mr Kaye
said.
Customers may experience some short-term impact on email
availability and access to address books and email history but they
should expect a fully functional service within the next couple of
days.
In the meantime, customers unable to get through to customer
support by telephone should go to
http://www.fast4.net/_files/contact.asp
and log their complaint which will assign a unique ticket number to
their enquiry and go direct to customer support.
Mr Kaye also confirmed that customers on broadband can ask for
the Migration Authority Code (MAC) to enable them to move their
internet access to a new provider although this would not enable
them to keep their email address. Breathe would ensure this legal
obligation is fulfilled, he confirmed.
• Click here to
read our previous article on Breathe internet provision
• Click here to have your say on the
forum thread on Breathe on FWiSpace
