I can not believe the statement from the spokeswoman of the rpa. It shows a typical bureaucratic response which actually means "we have no idea what is going on".
I act for a lot of farmers and have been chasing redefinitions etc for absolutely ages. If the rpa had tried to resolve the 2005 claims correctly, then there was just a chance they could get 2006 onwards correct. They chose not to do this and instead left all historic problems to one side and proceeded to make a hash of the current years claim using the wrong figures. Is that logical?
As for turning to "whole case workers" that is just utter nonsense. If a case worker stays at the rpa then that in itself is a miracle but more usually they are moved to do other work. Even when you are lucky and get a case worker who stays on the job long enough to agree with what you calculate, they then have to send it for redefinition which appears to be taking months at the moment (although I can not be sure as not one of my cases have been completed yet).
The lack of reality by the senior staff at the rpa is truly unbelievable.
The ever hopeful "tractorchaz"