Snail on a broadband cable© Action Press/REX/Shutterstock
Have you ever had to report a broadband fault to BT Openreach? I can assure you that it’s not an enjoyable experience. In fact, I would go so far as to compare it to root canal treatment. It goes a little something like this: After listening to a bewildering number of options from a recorded voice down the line, and then waiting on hold for 20-30 minutes (all the while thinking of jobs outside you should be doing), you’ll eventually get […]