22 May 2000
Stores to copy Tesco online system

SUPERMARKET chains Sainsbury and Asda could be about to take a leaf from rival Tescos book to tackle online orders.

Sainsbury and Asda are already building dedicated depots to fulfil online orders, but The Independent reports they could bolster this with a store-based service.

Tesco, which claims to be the worlds biggest online grocer, has used existing stores to allow it to develop the service quickly.

The newspaper reports that, while running an online depot is cheaper in the long run, it requires more upfront investment which makes fast expansion impossible.

Waitrose is also reported to be considering a store-based service.

Meanwhile, the Daily Express reports that food and grocery stores attract the least consumer loyalty out of eight sectors examined in a new survey.

Shoppers were most concerned about convenience, price, range, quality and service, according to the survey from retail analyst Verdict.

  • The Independent 22/05/2000 page 16
  • Daily Express 22/05/2000 page 48