The new CAP digital online service in England could be down for up to five days from Thursday 26 February, the Rural Payments Agency (RPA) says.
Staff will be using the downtime to add new features amid widespread reports about the slowness of mapping facility on the system.
The CAP delivery programme blog stated: “We will be updating Rural Payments on 26 February with new features so you can do more with your land on the service and continue building your Basic Payment Scheme claim.
“We expect Rural Payments will be unavailable from 9am on Thursday 26 February 2015. We will reinstate it as soon as possible but it could be unavailable until Monday 2 March. We’ll update you here when it’s available again.
“As is usual with new online services, we may experience some issues with the new features in the first few days. We’ll let you know.”
The RPA said customers had reported slow loading of screens when viewing and editing their land parcels. Registration was not affected.
“Customers have been contacting us about their land parcel screens, which are showing sizes of land parcels, land use and land features to different decimal places,” the agency said.
“We’re working to improve the service to reduce the number of decimal places presented when adding the size of a land use or land feature to a land parcel. You may therefore wish to wait until the service is improved before confirming your land parcels.”
Anyone who experiences slow running of screens is urged to let the RPA know by calling its helpline 03000 200 301.
Registration has not been affected. According to the RPA, more than 44,000 of an expected 87,000 farm businesses in England have now registered for the service.
The RPA said some registered customers might find information missing when they log into the service. The agency added that it was “working to fix this”.
Last week, some customers were also unable to access businesses for which they had been given permissions.
The CAP delivery blog stated this had now been fixed “in all but a very few cases”. It added: “We are working on these and will be contacting affected customers.”
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