DEFRA names e-commerce contractor

2 July 2001

DEFRA names e-commerce contractor

By FWi staff

MINISTERS have appointed a leading e-commerce company to help meet targets of making as many services available online as soon as possible.

The new Department of Environment, Food and Rural Affairs (DEFRA) has awarded digital co-ordinator iForce its publication distribution contract.

At present the bulk of DEFRAs publication orders are received via phone, fax and post, but the department is keen to increase online orders.

Under the three-year contract, iForce is responsible for ordering, payment, warehousing, packaging and distribution.

DEFRA director of communications Robert Lowson said: “DEFRA is committed to developing the services we provide online.

“In order to do this, we realised that its imperative to make the most of private sector expertise.

“Through working with iForce to integrate our on- and offline fulfilment, we will both enhance the online services DEFRA provides, while improving fulfilment standards across the board.”

The company has pledged to have the service for DEFRA up and running within four weeks.

It estimates that it will distribute over 20,000 individual publications on behalf of DEFRA over the next year

Five government departments contracts are now managed by iForce. In March it was given a contract by the now-defunct Ministry of Agriculture.


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